To be honest, I didn't read all the posts in that thread. But if I understand the situation, the "new policy" is that Canon won't necessarily repair things that are out of warranty. How is this a bad policy?
Eric
White Balance so easy, even our 5 year old can do it.- Melissa Strickland
Agreed. Manufacturers can't be held responsible indefinetly for their products (unless they otherwise state a lifetime warranty). I'm glad Nikon gives 5 years on almost all of their lenses, something that came to mind recently as my friend had to take his two year old 28-70 f2.8L to Canon, and was charged ~$150 for the repair.
White Balance so easy, even our 5 year old can do it.- Melissa Strickland
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To be honest, I didn't read all the posts in that thread. But if I understand the situation, the "new policy" is that Canon won't necessarily repair things that are out of warranty. How is this a bad policy?
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If one has some lenses that "work" (acceptably) with a particular body, only because the body and lenses both happen to be out of adjustment in opposite directions, and then one gets a body that is closer to the other edge of the tolerance, why SHOULDN'T Canon be responsible for now putting those (now out of warranty) lenses back into closer tolerance (along with the new body) so that they'll all work as they should?
White Balance so easy, even our 5 year old can do it.- Melissa Strickland
I understand the dilemma and the frustration, but I still think the policy is clear (and fair): if it's not under warranty, it may cost money to have it serviced. This policy is known at the time of purchase.
Eric
White Balance so easy, even our 5 year old can do it.- Melissa Strickland
[ QUOTE ]
If one has some lenses that "work" (acceptably) with a particular body, only because the body and lenses both happen to be out of adjustment in opposite directions, and then one gets a body that is closer to the other edge of the tolerance, why SHOULDN'T Canon be responsible for now putting those (now out of warranty) lenses back into closer tolerance (along with the new body) so that they'll all work as they should?
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Speaking for the UK Trading Laws the manufacturer is responsible for original defects (with no 1 year time limit) - unfortunately canon uk seems to be a law unto themselves :-(
It is bad news if they are trying to wash their hands of the problems with legacy lenses (or even current lenses) which are not up to the job. I can only suggest testing thouroughly at point of purchase.
New systems like Olympus were designed in the knowledge of the requirements of accurate focussing for digital. Thus the 4/3 thirds system was from the ground up built for the job - no legacy items from yester-year. canon had the advantage over a new system of claiming an exisiting range of lenses, however the downside of that is they worked to a lower common denominator.
It doesn't surprise me - but it does make a mockery of the Japanese Kyoshei Philosophy that canon inc claims to follow.
Regards,
Kev
White Balance so easy, even our 5 year old can do it.- Melissa Strickland
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