They are different, but you might need a more than average saturated area to quickly see the differences. The Losat is mostly used on skin tones and on images with harsh contrast, and when the saturation seems to become just too heavy, like in direct sunlight and the like... The profiles are not meant to be very different, and as the documentation says, you also need to get the exposure and WB correct first. Save two images and layer them on top of each other in PS, switch between them, and you will see (and measure) saturation differences...
As for support - there is a dedicated 5D forum - actually one exists for all products supported:
Etcetera 5D support forum
and you could easily send an email as well? The email address is the sender email address on the emails you recieved when ordering and downloading...
Best regards,
Magne
etcetera.cc