June 7, 2007 – Canon Issues New Warrenty Policy on iPF Print Heads
One of the areas of concern with the iPF generation of printers from Canon has been the lack of warrenty on print heads. Since these are expensive items (the two heads together are worth more than two thirds of the retail price of a new iPF 5000
) both prospective as well as current owners have rightly been concerned about head longevity.
In fact, I had a head failure on my iPF 5000 printer last month, less than one year after purchasing the printer. After some discussion with Canon they agreed that the failure was premature and that the heads would be replaced without charge. I expressed concern that with a stated policy which excludes heads from warrenty coverage they needed to provide an official statement on the subject, rather than responding to individual problems on an ad hoc basis. They agreed, and also indicated that such a statement would be forthcoming.
A new head replacement warrenty policy has now been issued, and the bottom line is that Canon is offering a warrenty on their iPF printer heads of one year, and approximately 2,200 A2 size (17"x24") prints. Details of this announcement can now to be found here
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