Nikon Scan wont Launch

KevinCarter · #1 03-17-2011, 08:25 PM

Software Nikon Scan 4 wont launch. Odd. usually don't have a problem with it. anyone have ideas? Here is the report:

Process: Nikon Scan 4 [195]
Path: /Applications/Nikon Software/Nikon Scan 4/Nikon Scan 4/Contents/MacOS/Nikon Scan 4
Identifier: com.nikon.NikonScan
Version: Nikon Scan 4.0.0.3020 (1.0)
Code Type: PPC (Translated)
Parent Process: launchd [121]

Date/Time: 2011-03-17 16:46:12.152 -0700
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 63 sec
Crashes Since Last Report: 33
Per-App Interval Since Last Report: 1 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: C44FD599-8BE4-4C4C-88C8-1DF8C18FF36E

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000004c
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 LaunchCFMApp 0xb80c5d10 0xb8000000 + 810256
1 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
2 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
3 LaunchCFMApp 0xb8145c1d spin_lock_wrapper + 3973
4 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

Thread 1:
0 libSystem.B.dylib 0x801430fa mach_msg_trap + 10
1 libSystem.B.dylib 0x80143867 mach_msg + 68
2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231
3 libSystem.B.dylib 0x8017085d _pthread_start + 345
4 libSystem.B.dylib 0x801706e2 thread_start + 34

Thread 2:
0 LaunchCFMApp 0xb815acc0 spin_lock_wrapper + 90152
1 LaunchCFMApp 0xb8179c5b CallPPCFunctionAtAddressInt + 97763
2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

Thread 3:
0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191
1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

Thread 4:
0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191
1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000004c ebx: 0xb80c5ce8 ecx: 0x00000000 edx: 0x00000017
edi: 0x0000004c esi: 0x80a05180 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010206 eip: 0xb80c5d10 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000004c

Binary Images:
0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.1 (compatibility 1.0.0) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
0x8036a000 - 0x804e5fe7 com.apple.CoreFoundation 6.6.4 (550.42) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x805dd000 - 0x805ebfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
0x805f0000 - 0x805fcff7 libkxld.dylib ??? (???) /usr/lib/system/libkxld.dylib
0x80600000 - 0x80646ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x80653000 - 0x807d5fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <35DB7644-0780-D2AB-F6A9-45F28D2D434A> /usr/lib/libicucore.A.dylib
0x80837000 - 0x808e4fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) /usr/lib/libobjc.A.dylib
0x808f8000 - 0x808fbfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) /usr/lib/dyld
0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <6437A74D-607F-7339-5F7E-F6B0EF81C25D> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

Translated Code Information:
objc[195]: garbage collection is ON
Rosetta Version: 22.27
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Nikon Software/Nikon Scan 4/Nikon Scan 4/Contents/MacOS/Nikon Scan 4
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb011cd74, 0xb815a8ff)
0x907cfac8: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x907ce1b4: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x906ec348: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x907cfae0 ctr: 0x9064bbc0
r00: 0xffffffda r01: 0xf0101dc0 r02: 0x00000000 r03: 0x00002703
r04: 0x00000040 r05: 0x3b9ab32b r06: 0x00000020 r07: 0x00000000
r08: 0x3b9ab32b r09: 0x00000000 r10: 0x3b9ab32b r11: 0xa00b4694
r12: 0x9064bbc0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0xa00ba7cc r22: 0xa00ba7c0 r23: 0xa00ba7c8
r24: 0x00000024 r25: 0xaf550fc7 r26: 0xa00ba50c r27: 0x00000040
r28: 0x0000000f r29: 0x224d332b r30: 0xa00ba7a0 r31: 0x907cf9d8

Thread 1: Crashed (0xb7fff9d0, 0xb80c5d10)
0x7f3639c8: No symbol
0x7f360f8c: No symbol
0x9737c640: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1524
0x9737cffc: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 456
0x9737d33c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 72
0x97379494: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 488
0x97379560: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendHICommandToTarget + 56
0x9750552c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : __RequestWindowSelection + 160
0x9726c394: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIApplication::PerformWindowActivation(OpaqueWindo wPtr*, OpaqueWindowPtr*, OpaqueEventRef*, unsigned char) + 412
0x9726c880: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIApplication::HandleActivated(OpaqueEventRef*, unsigned char, OpaqueWindowPtr*) + 384
0x9726ca38: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : HIApplication::EventObserver(unsigned long, OpaqueEventRef*, void*) + 212
0x9739076c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : __NotifyEventLoopObservers + 200
0x973953ec: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _RemoveEventFromQueue + 188
0x97396bc0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _GetOrPeekEvent + 708
0x97396d5c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _GetNextEventMatchingMask + 168
0x973970fc: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _WNEInternal + 180
0x973972f0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _WaitNextEvent + 76
0x7f2f8bc4: No symbol
0x7f3548e4: No symbol
0x7f362d70: No symbol
0x7f363210: No symbol
0x7f3611cc: No symbol
0x7f361110: No symbol
0x7f57bbc0: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x7f3639c8 ctr: 0x9064d300
r00: 0x7f3639c8 r01: 0xbfffd420 r02: 0x02008000 r03: 0x00000000
r04: 0x0054f86e r05: 0x0000000e r06: 0x00000000 r07: 0x0000000e
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0x24422022
r12: 0x9064d300 r13: 0x9755e8a8 r14: 0x40000000 r15: 0x40000000
r16: 0x20000000 r17: 0x00000000 r18: 0x0000ffff r19: 0xbfffe2f0
r20: 0x6d6f7573 r21: 0x0000ffff r22: 0xbfffe16f r23: 0x00000000
r24: 0x00000000 r25: 0xbfffd690 r26: 0x02043a10 r27: 0x020439d0
r28: 0x00553bb0 r29: 0x00000000 r30: 0xffffd96e r31: 0xbfffd5e0

Thread 2: (0xb009ad38, 0xb815acc0)
0x907ce4dc: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
0x907cdec0: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 308
0x907ce050: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 372
0x907ce18c: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 76
0x906ec348: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x907ce4a4 ctr: 0x9068f7e4
r00: 0x0000016b r01: 0xf0080bb0 r02: 0x00000000 r03: 0x00000004
r04: 0x00000000 r05: 0x00000000 r06: 0xf0080d0c r07: 0x00000001
r08: 0xf0080d28 r09: 0x00000000 r10: 0x0000003c r11: 0xa00b3530
r12: 0x9068f7e4 r13: 0x10624dd3 r14: 0x9081db04 r15: 0xf0080c0c
r16: 0xf0080c8c r17: 0xa00ce400 r18: 0xf0080d28 r19: 0xa00c8570
r20: 0xa00c9570 r21: 0xf0080d0c r22: 0xa00c84f0 r23: 0xa00c8470
r24: 0xa00ce400 r25: 0x00000000 r26: 0xa00ba62c r27: 0x00000000
r28: 0xa00ba604 r29: 0xa00ba33c r30: 0xf0080d28 r31: 0x907ce400

Thread 3: (0xb019ed74, 0xb815a8ff)
0x907cfac8: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x907ce1b4: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x906ec348: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x907cfae0 ctr: 0x9064bbc0
r00: 0xffffffda r01: 0xf0182dc0 r02: 0x00000000 r03: 0x00002703
r04: 0x00000040 r05: 0x3b9ab84e r06: 0x00000020 r07: 0x00000000
r08: 0x3b9ab84e r09: 0x00000000 r10: 0x3b9ab84e r11: 0xa00b4694
r12: 0x9064bbc0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0xa00ba7cc r22: 0xa00ba7c0 r23: 0xa00ba7c8
r24: 0x00000024 r25: 0xaf566c9d r26: 0xa00ba50c r27: 0x00000040
r28: 0x0000000f r29: 0x224d384e r30: 0xa00ba7a0 r31: 0x907cf9d8

Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDE721010SLA330, 931.51 GB
Serial ATA Device: PIONEER DVD-RW DVRTS09
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0416, 0x26400000
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0x26470000
USB Device: FA GoFlex Desk, 0x0bc2, 0x5071, 0x26440000
USB Device: CFUDMA_SD Reader, 0x05dc (Lexar Media, Inc.), 0xb035, 0x26420000
USB Device: Datacolor Spyder3, 0x085c, 0x0300, 0x26410000
USB Device: FA GoFlex Desk, 0x0bc2, 0x5071, 0x26460000
USB Device: General Purpose USB Hub, 0x0451 (Texas Instruments), 0x2077, 0x04300000
USB Device: iP1600, 0x04a9 (Canon Inc.), 0x10a0, 0x04370000
USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x011e, 0x04340000
USB Device: Composite Device, 0x04f9 (Brother Industries, Ltd.), 0x000d, 0x04320000
USB Device: PTZ-430, 0x056a (WACOM Co., Ltd.), 0x00b0, 0x04330000
USB Device: USB crypToken, 0x0d7a (MARX CryptoTech LP), 0x0001, 0x04360000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc025, 0x04100000
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x06200000
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x06230000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
FireWire Device: LS-4000 ED, Nikon, Up to 400 Mb/sec
FireWire Device: CF type II, 1394, Up to 400 Mb/sec
FireWire Device: LaCie CDRW FireWire+, LaCie Group SA, Up to 400 Mb/sec
FireWire Device: unknown_device, Unknown

Jerry Skrocki · #2 03-17-2011, 11:02 PM

There seems to be a fix here:

Nikon Scan 4.0.2 Fix for MAC OSX (Leopard) - Leica User Forum

KevinCarter · #3 03-18-2011, 12:59 AM

Jerry, could not follow that, very convoluted. But I've just used this a couple week ago on Snow Leopard.

Jerry Skrocki · #4 03-18-2011, 10:02 AM

Basically it is telling you to uninstall the program, delete the preference files in the library folder and then reinstall.

Your preference file may be corrupted.

KevinCarter · #5 03-18-2011, 01:54 PM

Jerry, thanks, are you 99% sure? It's also mentions a million other things no? USB cords or hubs etc. Have you gone through this, you own the scanner? thanks!

Jerry Skrocki · #6 03-18-2011, 08:46 PM

Kevin,
I don't own the Nikon Scanner or the software, but I am familiar troubleshooting Mac problems. This procedure has worked for me before with other programs that failed to initiate. In any case it will not hurt anything.

The first thing I always try is a permissions repair.
Applications/Utilities/Disk Utility

KevinCarter · #7 03-21-2011, 10:16 PM

OK, did full reinstall, still crashes.