DPP thumbs are blank

Warren Roos · #1 05-05-2008, 03:15 PM

Wise ones,

On both the laptop and tower DDP thumbs are coming out blank. When we browse in photoshop the thumbs show up. Can't figure out what's going on. Any help would be much appreciated.

TIA

-w

Jason_Hoss · #2 05-05-2008, 03:45 PM

Warren,

What OS (Windows XP, Vista, 98, OS X, etc...)? If its XP I think I can help.

Jason_Hoss · #3 05-05-2008, 03:49 PM

In XP open My Computer, click on the tools menu located in the top bar. Goto folder options, then click on File Types tab. From there scroll down to the "jpg" file type. Change what program opens the thumbnail. That might/ should work....but then again.

ChuckWestfall · #4 05-05-2008, 05:09 PM

Hi, Warren:

If you are using a Mac:

Quit DPP, go to Finder, locate the following file:

Admin/Library/Preferences/com.canon.Digital Photo Professional.plist

...move it to the Trash and empty the Trash. Then relaunch DPP and your thumbnails should reappear.

Incidentally, DPP 3.2 Macintosh version and earlier versions are not fully compatible with OS X Leopard. A fully compatible Leopard version is scheduled for release in the very near future.

Warren Roos · #5 05-06-2008, 06:45 AM

T H A N K S Gentlemen... will try ASAP

Warren Roos · #6 05-06-2008, 09:37 AM

Chuck,

It worked. I should have known to trash preferences. Perhaps you would be so kind as to post when to new software is available.

Again the new DPP is a far better DPP.

I owe I owe it's off to work I go.

-w

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