| Re: What is CPS? Something to do with Canon? I am an advertising photographer, and have been for several decades. Earlier this year, I joined CPS, mailnly to get my 1Ds bodies and lenses calibrated, which was done very well, although the service was not the "3 days" for a variety of reasons, but it still worked out fine. They also lent me a lens to tide me over the extended repair time, which is not their policy, but they understood my dilemma. They also let me test drive a 24TS for a couple of weeks since I am considering that addition to my toolbox.
As a pro, I appreciate a little extra consideration. In return, I will buy more equipment and provide Canon with both income and add legitimacy to the Canon line as one the "pros" use. I am sure that there are amateurs that have more equipment than a lot of pros and, like Peter, use Canon's in their line of work. But I think the key difference is that we are dependent upon selling our images to make a living. True, the real estate broker needs a digital image of his houses, (or you, your bike parts) to help sell them, but the actual photos are not what provides your income. You sell bicycle parts, not pictures of bicycle parts.
I guess a good chunk of the camera owners in the world could claim some sort of indirect income from their cameras (insurance adjuster, salesmen, resort owners, private detectives etc.) but Canon has decided that a working pro will only get useful assistance and timely repairs from CPS if they draw the line at those who generate their main income from selling actual images to keep the line at the repair shop workable.
Probably most businesses have some method of treating the regular pros or frequent customers with a little extra service, such as the "Contractor's Window" at supply houses or the VIP lounges at airports. I try to treat all of my clients well, of course, but my biggest and most loyal clients will always get my most rapt attention.
I do recommend CPS to those who qualify. They will work with you to solve problems. |