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  #1  
Old 10-02-2006, 10:18 AM
Phyllis_Blume Phyllis_Blume is offline
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satellite internet service

Please forgive me if this is a bit off topic, but it does affect my business a great deal.

I currently only have dial-up internet access and considering a switch to satellite. There are only 2 available in this area that I can find: Directway and Starband.

Does anyone here have any expeirence with either of these companies or satellite internet in general?
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  #2  
Old 10-02-2006, 12:41 PM
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drew drew is offline
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Re: satellite internet service

Back before we were able to get dsl a number of years ago I looked into satellite as an alternative.

I belive Direcway is now owned by the dish network? Not sure.

But anyway, it may be a good alternative if you can't get dsl or cable in your area. I believe the main drawback of satellite over cable or dsl is the upload speed. They can reach good download speeds but I believe have a harder time sustaining a lot of bandwidth upstream. This is not necessarily an important issue for you. But, if you do a lot of uploading of photo files to third party sites for proofing or online galleries you may want to ask about the upload speed before putting your money down on the equipment.

Another alternative to dial-up is mobile broadband on Sprint or Verizon. But, my guess is if you can't get dsl or cable you are going to be out of range of the broadband areas on these networks.
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  #3  
Old 10-02-2006, 04:04 PM
Dave New Dave New is offline
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Re: satellite internet service

Direcway, I believe, is the latest name in the name-changing game for DirecTV's service.

Owned by Hughes, it's been around for a bit, and I've at least one data-point from a friend that used the service when he was in the boonies, and couldn't get cable or DSL service. Drew already touched on one of the issues: upload speed. There are others, as we shall soon see --

1) Upload speed. Depending on where you are situated, you can either opt for a dial-in upload connection, or there is now a direct-to-satellite uplink kit. In either case, the issues of upload speed and latency (two different things) tend to interact, depending on how your complete round-trip path ends up.

2) Bandwidth (both up and down). Hughes (and I imagine some other satellite services, as well), actually throttle your download bandwidth, to keep you from 'hogging' the available skimpy bandwidth, especially if you are considered an 'abuser' of the service (nothing like trying to use your 'unlimited' privileges on various ISP's to get you labled an 'abuser', don't you know ). The way it worked for my friend was that you got pretty good download bandwidth until you had exceeded some limitation (which, if I recall, was pretty low considering it was supposed to be a broandband service), and then you were throttled back to 128 kbps (about twice dial-up speed) for the remainder of your service month (in 'bandwidth jail' so to speak), before you could get high-speed service again. As far as upload bandwidth goes, he only had dial-up for uploads, so we never got a chance to see how good it might really be, but I suspect that upload bandwidth throttles would also apply to those with direct-to-satellite transmitters.

3) Latency (round-trip/one-way). The ugly secret of geosync satellite links is that they must obey (at least for the forseeable future) that pesky speed-of-light law. That means that for every trip from the Earth's surface to a geo-sync satellite which is about 40,000 mi slant-distance from about 40N latitude, you can add about 1/3 of a second transmission delay. If you use a direct-to-satellite uplink, there are a total of four of these hops in a round-trip packet, from where you hit a key (or click the mouse on a link) and the first response comes back. This might seem minor, but if you are typing into an interactive form of some sort (using telnet sessions to remotely login to something) the delay will drive you batty. It also ruins any kind of on-line game play. The other players will be able to whip you in seconds flat. In any event, it tends to slow down all interactions, especially ones that require a bunch of small hand-shaking packets back and forth between your machine and the remote site.

So, is satellite for you? I'm resigned to the fact that if ever decide to go full-time RVing, that it will be the only game in town. Maybe more competition in the future will make the situation more tenable, but for now, if you have just about any other option that can get you the bandwidth you need, you should check into it.

Finally, some of the new metro high-bandwidth services are starting to come into place, but so far, they really are only aimed at mobile users operating in large population areas (otherwise it's too expensive to get good coverage so far, with the small installed base), and at least Verizon has already made a bad name for themselves for kicking folks off their system for 'abusing' the 'unlimited' bandwidth they prominently advertise. Check out Where's Ben? and I: Cringely for recent articles about Verizon's tactics. It seems that there is a 5 gigabyte/month limit (unadvertised), and if you exceed that, you get a warning, and then a disconnecton notice. At no time do they explain what the limitation is, just that you've exceeded it, and that if you don't behave, they will terminate you. Ben was terminated, in spite of efforts on his part to find out what terrible crime he had committed, and had to scramble to find other means of connecting from his RV.

Good luck in your hunt for connectively, and let us know what you ultimately ended up with.
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Old 10-02-2006, 07:50 PM
Phyllis_Blume Phyllis_Blume is offline
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Re: satellite internet service

Thanks so much for your help Drew and Dave.

The Starband dealer gave me some references to contact. Nice part about small towns is I know 3 of them. I spoke with one today and she is very happy with it. Stated that they did exceed bandwidth one month, but there was no slow down in her connection. Starband just informed her that if it kept up she would have to switch plans. She doesn't upload that much, but did a little e-mail test. Took her 1 minute to e-mail a 2.3MB file. That would take at least 20 minutes on my dial up!

No one here does much gaming, so I hope the latency issue won't be a problem.

Drew, wireless broadband is just starting here. There is a company that offers it in some areas. You need to be within 6 miles of the tower. They are coming out to the rural areas, but need at least 8 homes before they'll set up a new tower. With my nearest neighbor being more than a half mile away I doubt I'll see it anytime soon.

I have heard that since Hughes has taken over Directway service is not very good. The customer service is all overseas.
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Old 10-03-2006, 02:04 PM
Dave New Dave New is offline
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Re: satellite internet service

You can get some idea of service issues with various broadband services at dslreports.com

This site used to be dedicated to DSL stuff, but they now deal with all kinds of broadband services. There are user reports, as well as a couple of tools you can use to get an idea of your current up/down bandwidths.

A minute to send a 2.3 MB file sounds rather slow to me, but I've been used to cable modem speeds for some time. I haven't checked my upload speed for some time, but the cable systems have been bumping the speeds up in response to competitive claims from the DSL providers. Considering the nearly 4 Mbits/sec download I get from cable for $49 a month, I find it amusing that DSL providers like AT&T keep advertising 'up to 1.5 Mbits' for about the same price. And that 'up to' is pretty important, because unless you are practically on top of a local phone switch, the speed will be less, frequently a lot less, like 256-768 Kbits, or so.

The embarassing truth for the telco's is that they have a ton of old, unshielded twisted pair copper ("the last mile") that won't carry a signal for more than a mile or so, without significant signal degradation. They keep trying to sell broadband service over that ancient wiring, with the expected poor results. No matter how you dress it up, it still looks like a pig. Until they bring 'fibre to the curb', DSL will never compete with other broadband offerings.

And don't get me started about Broadband Over Powerline (BPL). Being a ham radio operator, I'm on the side of the ARRL (ARRLWeb: ARRL Home Page), who is trying to convince the FCC that market forces shouldn't always decide how the finite radio spectrum should be used. Most (all?) of the demonstration systems that have been installed in various communities over the US, have creamed local radio communications, both amateur and government, to the consternation of all involved.

What would you expect to happen, when you place high-level digital signals with harmonics through 80 MHz, on long stretches of unshielded wire, high in the air? Big antennas, anyone?
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Old 10-04-2006, 09:48 PM
Phyllis_Blume Phyllis_Blume is offline
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Re: satellite internet service

Dave,

Thanks. dslreports.com is a wealth of information. I just wish I understood more of it.

Could you explain the speeds to me? I ran a speed test on my current connection. Download: 34 kbps (4.3KB/sec transfer rate), Upload: 107 kbps (13.4 KB/sec transfer rate) If I understand the numbers right I would get much better with satellite on the download speed, but about the same on uploads. (satellite quote: 512 Kbps down/128 Kbps up) Am I reading these numbers correctly?
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Old 10-05-2006, 12:47 AM
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Re: satellite internet service

Quote:
Originally Posted by Phyllis_Blume View Post
Could you explain the speeds to me? I ran a speed test on my current connection. Download: 34 kbps (4.3KB/sec transfer rate), Upload: 107 kbps (13.4 KB/sec transfer rate) If I understand the numbers right I would get much better with satellite on the download speed, but about the same on uploads. (satellite quote: 512 Kbps down/128 Kbps up) Am I reading these numbers correctly?
Phyllis, note the difference between KB (bytes) and Kb (bits). There is a factor of 8, so 512 Kbps down would equal 54 KB/sec and 128 Kbps up would be 16 KB/sec. Still quite an improvement from dialup. Not sure how you got such a good upload speed on dialup.

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